Frequently asked
It ships from our supplier's warehouse in China. That is why it takes 8 to 14 days instead of two. We are not going to pretend otherwise — the alternative is a US-warehoused lamp at $95, and we would rather you keep the $41. If you need it faster than 14 days, do not order it for a specific date.
2700K, the warm end. The same colour temperature as an incandescent bulb or a candle. If your reference point is a cheap desk lamp, this is not that.
Up to 10 hours on low, roughly 4 hours on full. A full charge takes about 4 hours. At two hours an evening on low you will charge it about once a week.
Not reliably. It is a capacitive sensor on the metal base. Dry your hands, or switch it on before you get in the bath.
Three fixed levels, not a continuous dimmer. Low, medium, full. It cycles through them and then off.
Email a photo to support@bordlamp.com and we send a replacement or refund you, your choice. You do not need to ship the damaged one back.
Yes, within 30 days, and you do not need to ship it back. Send an email with your order number and we refund you.
No, and that is deliberate. It charges over USB-C from any phone charger, laptop or power bank you already own. Including a cheap wall adapter would add cost and a certification liability without adding anything you need.